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Use the form below to
send us your comments or questions.
Please contact us by Email. It provides a record of your concerns, a suspense for followup, and it directs your concerns to the correct person. Please use the Email address that BEST relates to your concerns. We will reply within 24 hours during weekdays. Just click the Blue Email address to respond .
IMPORTANT: You will receive an Email reply from partysupply@comcast.net . Please add this address to your Address Book
partysupply@comcast.net
(General product or sale questions--Do you have a product? Do you have related products?
We have 15,000 products available. If you don't see what you need, just ask.
partysupply@comcast.net (General Questions) Many general questions are answered under HELP or POLICIES on Header and Footer
partysupply@comcast.net
Order-related questions, lost/delayed shipments, order problems, cancellations, incorrect info
partysupply@comcast.net (Party ideas and party tips for newsletter or site. Suggestions or comments for a better site or service. Of course we also WELCOME ALL POSITIVE FEEDBACK that our site is helpful to you.
QUESTIONS??? Click HELP on Header or Footer for Shopping, Ordering, Shipping, Returns, Privacy, Ordering and Return Policies. Also see POLICIES on Home Page
Policies, Privacy & Terms click on the bottom of Home page.
ADDRESS FOR PAYMENTS AND ALL BUSINESS MATTERS (Except RETURNS)
Send ALL MAIL ORDERS with checks made payable to CARDENS MANAGEMENT COMPANY to our Company Headquarters address below:
Cardens Management Company
PMB 146
2357 South Tamiami Trail
Venice, Fl. 34293-5022
ADDRESS FOR RETURNS AND RETURNS POLICY:
USE THIS ADDRESS FOR RETURNS ONLY!
Send RETURNS with Return Authorization No. ON PACKAGE to our
RETURNS Department:
www.Super Birthday Supply.com
Div. of Cardens Management Company
Returns Dept
1860 N. Route 83
Grayslake, Illinois 60030
United States
partysupply@comcast.net...REQUEST FOR RETURN AUTHORIZATION NUMBER
ALL returns MUST have a Return Authorization No. and be received within 30 days of delivery. Also includes damaged, defective, incorrect product.Follow instructions under POLICIES-Home
*RETURN POLICY We gladly accept returns within 30 days of delivery. **There is a 20% restocking fee for returns. Customer is responsible for shipping merchandise back to our distribution/sorting facility. Product must be in its original packaging, unopened (with no exceptions). Merchandise returned without a return authorization (RMA) number issued by customer service will not be accepted. Items that will not be credited back are: DISCONTINUED, SEASONAL which includes New years, Christmas, Halloween, Graduation, merchandise with a date on it, and similar items; Catering products including trays, punch bowls, steam pans, and similar items; and Wearable items which include leis, hats, vests, tiaras, and similar items, Personalized banners and personalized items.
Please follow these RETURN INSTRUCTIONS:
* 5. RETURN POLICY:ALL RETURNS MUST be issued a RETURN AUTHORIZATION NUMBER RNA or it will NOT BE ACCEPTED. This includes DEFECTIVE, DAMAGED OR INCORRECT PRODUCT. It MUST be received NO LATER than Thirty (30) days from delivery
Before returning any items please email us to request a RETURN AUTORIZATION NUMBER and to ensure we have all necessary information to credit your account when the merchandise is received.
* To request a Return Authorization (RMA) e-mail us with your ORDER NUMBER at: Just click!
partysupply@comcast.net
* 6. RETURN DEADLINE
ALL RETURNS MUST be received by our Returns Department in Grayslake, Illinois no later than Thirty (30) days from your original delivery. Please allow at least 10 days for your return delivery to reach us.
* 7. RETURN INSTRUCTIONS:
1) Wrap the package securely.
2) Product must be in it's original packaging, unopened (with no exceptions).
3) All Returned Merchandise MUST have a Return Authorization (RMA) Number issued by Customer Service or it will NOT be accepted. Mark the RMA number on the package next to the label.
4) Include the packing slip. Let us know which items you are returning and the reason for return.
5) Be sure we have your name, address, phone number and email address. Please add any missing information so that we can properly credit your account.
6) For your protection, please send your package via UPS or insured Parcel Post. This protects you if your return package is damaged or lost. Email us at: Just click!
partysupply@comcast.net
with your Order Number and Tracking Number so that we can track your package for credit immediately upon arrival.
7. Send return packages with PACKING SLIP inside to our RETURNS DEPARTMENT:
USE THIS ADDRESS FOR RETURNS ONLY!
Send RETURNS with Return Authorization No. ON PACKAGE to our RETURNS Department:
www.Super Birthday Supply.com
Div. of Cardens Management Company
Returns Dept
1860 N. Route 83
Grayslake, Illinois 60030
United States
* 8. NON-RETURNABLES
Items that are NOT RETURNABLE are: SUPER SAVER DISCOUNTS, CLEARANCE, CLOSEOUTS,DISCONTINUED, SEASONAL i.e. (New years, Christmas, Halloween, Graduation, Mardi Gras, Easter ETC.) Catering products i.e. (Trays, punch bowls, steam plan ETC) Wearable Items i.e. (Leis, Hats, Vests). Edible cake decorations, edibles, and candy (Health Laws). All custom or personalized items such as Banners are NOT RETURNABLE.
* 9. RESTOCKING FEE
A 20% restocking fee applies to ALL purchases. Please take care in your ordering selection to insure that all information is correct. Double check your order. Customer is responsible for return shipping. The refund that you will receive is for merchandise less 20% restocking fee.
* 10. INCORRECT SHIPPING ADDRESS
Shipping charges for merchandise which is shipped back to us, due to an incorrect address (provided by the customer) will still be billed to your credit card.
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