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* 5. RETURN POLICY:ALL RETURNS MUST be issued a RETURN AUTHORIZATION NUMBER RNA or it will NOT BE ACCEPTED. This includes DEFECTIVE, DAMAGED OR INCORRECT PRODUCT. It MUST be received NO LATER than Thirty (30) days from delivery
Before returning any items please email us to request a RETURN AUTORIZATION NUMBER and to ensure we have all necessary information to credit your account when the merchandise is received.
* To request a Return Authorization (RMA) e-mail us with your ORDER NUMBER at: Just click!
partysupply@comcast.net
* 6. RETURN DEADLINE
ALL RETURNS MUST be received by our Returns Department in Grayslake, Illinois no later than Thirty (30) days from your original delivery. Please allow at least 10 days for your return delivery to reach us.
* 7. RETURN INSTRUCTIONS:
1) Wrap the package securely.
2) Product must be in it's original packaging, unopened (with no exceptions).
3) All Returned Merchandise MUST have a Return Authorization (RMA) Number issued by Customer Service or it will NOT be accepted. Mark the RMA number on the package next to the label.
4) Include the packing slip. Let us know which items you are returning and the reason for return.
5) Be sure we have your name, address, phone number and email address. Please add any missing information so that we can properly credit your account.
6) For your protection, please send your package via UPS or insured Parcel Post. This protects you if your return package is damaged or lost. Email us at: Just click!
partysupply@comcast.net
with your Order Number and Tracking Number so that we can track your package for credit immediately upon arrival.
7. Send return packages with PACKING SLIP inside to our RETURNS DEPARTMENT:
USE THIS ADDRESS FOR RETURNS ONLY!
Send RETURNS with Return Authorization No. ON PACKAGE to our RETURNS Department:
www.Super Birthday Supply.com
Div. of Cardens Management Company
Returns Dept,
1860 N. Route 83, Suite 111
Grayslake, Illinois 60030
United States
* 8. NON-RETURNABLES
Items that are NOT RETURNABLE are: SUPER SAVER DISCOUNTS, CLEARANCE, CLOSEOUTS,DISCONTINUED, SEASONAL i.e. (New years, Christmas, Halloween, Graduation, Mardi Gras, Easter ETC.) Catering products i.e. (Trays, punch bowls, steam plan ETC) Wearable Items i.e. (Leis, Hats, Vests). Edible cake decorations, edibles, and candy (Health Laws). All custom or personalized items such as Banners are NOT RETURNABLE.
* 9. RESTOCKING FEE
A 20% restocking fee applies to ALL purchases. Please take care in your ordering selection to insure that all information is correct. Double check your order. Customer is responsible for return shipping. The refund that you will receive is for merchandise less 20% restocking fee.
* 10. INCORRECT SHIPPING ADDRESS
Shipping charges for merchandise which is shipped back to us, due to an incorrect address (provided by the customer) will still be billed to your credit card.
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AWESOME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU SOOOOOOOOOOOOOO MUCH!!!!!!!!!!!!!!!!!!!! TIFFANY.
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